DesignCo - Temple - Temple, Texas

marie barrows

DesignCo - Waco and Kristy were awesome to work with and it resulted in a beautiful kitchen update. Communications were open and there were no last minute surprises! I will work with them again- without hesitation!

Reta Cardinal

I used Design Co to replace my old countertops with Quarts. Sooo beautiful, clean and sleek. I feel in love with my home again! Melanie was on top of her game regarding Customer Service. Melanie took care of my project through the entire process. I will definitely use Design Co in the future. Thank you, Reta in Killeen Texas.

Steven Scott Mitchell

The team at design co is friendly and professional. They did a fantastic job installing our new countertops.

Tytris

2 small hallways took 5 months to finish!

All I needed was tile and trim installed on two small hallways. Each one being less than six feet in length and 3 feet in width.

We started this project back in September 2021. It didn’t get complete until February 2022. Everything was paid for upfront.

The company is lacking interpersonal communication skills between the employees as well as with the customer. I had to reach out to the company several times in the last 5 months just to get an update. No one would give us an update unless I reached out first. I understand supply chain issues. All I asked was for better communication. Alex was the only rep that tried her best to communicate.

The managers were the worst at correspondence. I talked to several managers during the last five months.

The technicians that installed the trim the first time around thought it was ok to have two different colored wood. The colors were agreed upon back in sept 2021. No changes were made by us. Both pieces of wood were stained the wrong color.

The first time they attempted to install the trim, it was the wrong color. I told them that It wasn’t the color we agreed upon. They packed their stuff up and didn’t even tell us they were leaving for the day. I had to call the office just to see if anyone was coming back today, no one was scheduled to come back. But they left a bunch of supplies near my front door. Didn’t even let us know they were done for the day.

The second time they installed the trim, I had to tell them it’s the wrong color again. The tech tried spray paint the trim because it wasn’t the right color. So i told them that was not an acceptable fix. The tech ripped off the trim and left half of it sticking out on the tile. Pieces of sharp wood stuck out. I had to remove the remaining piece of trim and clean up the adhesive myself before it dried up. That sharp broken piece if wood sticking out could have easily caused an injury.

About 4 months in, I finally got an answer as to why this took so long. They wouldn’t tell me what was going on until I asked them directly.

The vendor they use for their trim sent them the wrong color twice. Then on the third try, they finally gave them the right color. But they failed to mention that to the customer. They just let us sit around with no information. I had to ask them why is this taking so long? The said the trim takes 3 weeks to make and two weeks to ship out to the store. That would have been good to know 4 months ago!

I was told that all the supplies were ordered back in Sept. So one would think they had everything they needed. But when they came, they installed the wrong color twice!

This is not the first time I used them. The first time I used design co, they had issues with supplies due to the supply chain crisis.
So I gave them another chance.

After having several issues with communication and subpar installation on the second project, I will never use them again.

Too much stress. I could have installed it faster myself with help from you tube.

Kim Tamez

From the moment we walked into Design Superstore in Temple we were met with a friendly knowledgeable sales member named George. We told George what we were wanting in a new floor, he showed us several options. We were able to find exactly what we were looking for. The following day they had Patrick from the Waco store out to measure the area being replaced. As soon as the floor was delivered, we received a call to have the floor installed. The installers were very professional and kept the area clean while working. The installed new flooring looks beautiful. We had a great experience dealing with everyone from sales down to the installers. My husband and I highly recommend Design Superstore. Great place, great people!

Kim M

Work was done in a timely fashion and on the scheduled days. The quality of work was good and they were flexible with pricing. They had a wide range of flooring products and were well-versed and their uses. Communication was somewhat delayed at times but otherwise I was very happy with our experience. They did a great job and I would recommend them.

Crystal Bernick

My whole experience with Design superstore from start to finish was top notch Lesa Garth went out of her way to make us happy and provided exceptional customer service . The scheduler Pam Stone Was courteous and prompt in her communication.The 2 young men who came out to do the install, I cannot remember their names, were some of the most polite , Professional guys that I’ve ever had the pleasure to work with. Not to mention The install was done beautifully. Because of our design there had to be a seam in a pretty obvious place yet he managed to make it disappear completely. I highly recommend this company and the team that works for them!

JoAnn Vandiver

We are very happy with our new counter tops beautiful and well done. Your crew was great cleaned up very efficient and seemed to know what todo and got busy and got it finished very quickly.