Hilton Cincinnati Netherland Plaza - Cincinnati, Ohio

CHINO HERNANDEZ

Excelent

John H

We stayed at the Netherlands and loved every minute. From the 1st we loved the exquisite art deco building and the friendly staff. Our room was a 2 room suite with 2 bathrooms. Very clean and lovely. |We had great drinks at the lounge and dinner at the 1931 Restaurnt. In fact it was such a great experience that we never left building the entire weekend. AND the room rate was a terrific $150 per night. |We will be back soon!

Kristin Goodwin

The building itself and all of the original details are very neat to look at however I don’t think I would stay here again, particularly for the price I paid. The elevators were experiencing problems when we arrived - one was shut down completely, one the screen was stuck on floor 16, and another was super shaky. Then morning of checkout (today) not a single elevator was working and no one was informed. Everyone had to find the hidden staircase and walk down or up. Thankfully we were only on floor 6 but it was a lot of stairs still.

During the middle of the night (like 2:20 am) while someone else was showering or taking a bath, the pipes made an incredibly loud pitched whistling tea kettle noise and this went on for about an hour. Just when we thought it was over it would begin again. I know it’s an old building but that was rather unpleasant.

Overall the room was basic/nothing special. Front desk lady was nice. The restaurant was okay - limited menu and really more of a bar with a restaurant. Server at the restaurant was okay. Location was pretty good - without walking distance of what we were there for.

Lucy Nguyen

Rooms are extremely outdated and falling apart. Highly disappointed. This is the worst Hilton hotel I've ever stayed at. There's a huge gap between the bottom of the door to the ground. I had to wedge a chair against the door to feel safer. The bathroom towel hook or something was broken off so just a metal piece sticking out. AC unit was not fully connected to the wall. There were stains in the carpet. Paint throughout the room and tiles in the bathroom were all chipped/coming off.

Service upon check-in was fine and valet was very nice. Next day however was completely different. Checkout is at 11am and at 10:48 I had a loud knock at my door while I was waiting for valet to answer the phone. Was met with a housekeeper who looked annoyed that I was here and she starts speaking to me in another language. I told her I didn't understand and then she looked mad that I didn't understand her and that she didn't understand me. I'm usually very understanding of others who don't have English as their first language or if their English is limited, but her attitude the entire time was very unprofessional. She took out her phone and translated what she was saying which was when I was going to leave. I told her checkout is at 11 so that's when I'm leaving. Her translator didn't work translating it back to her so she got mad again and just stared at me. I repeated with just 11 and she mumbled something and looked around the rest of the floor then walked away. I left the door open while I went back to the phone which I'd been ringing for valet since before 10:45 to retrieve my car. It was still ringing and someone finally answered by past 10:50.

I thought being downtown would be good so I can have easy access to anything I might need during my trip, but I wish I had stayed outside of downtown. There were parts of the road blocked off all around.

Lisa Jenkins

Very disappointed in this Hilton property. It’s extremely dated and run down. Needs massive renovation and updating. The room was not only rundown, it was dirty. The bathroom floor was sticky, the carpet was filthy and had a retail tag on the floor from the previous guest. The curtain was broke and would not close all the way. The water in the bathroom would not get hot. The upside to this stay was the friendly staff and the events in the city!

Sam P

Stay here if you enjoy nostalgic classic hotels. Everything clean and works as it should. Rooms assigned to solo travels tend to be smallish, but comfortable and adequate. 2 Bottles water complimentary. Building is in good repair, but definitely showing its age. Staff are polite and nice, Hilton standard. I’ll likely stay in the outskirts in a newer hotel next time, for better value.

JcHern2018

Great hotel and great gym. The gym is open 24 hours and is never packed. It has great equipment and is very clean. Well taken care of. And Billy at the gym is very positive and attentive. My favorite hotel gym hands down. I went for a workout a 4:30 am and found it immaculate. Billy was there offering any help I needed. It was my best experience in Cincinnati.

Rita K

I hadn't stayed in this hotel since the '80s when it was the Omni, but it was just as wonderful this time around as a Hilton. The lobby and restaurant were exceptional and the room (two doubles) was HUGE with a sitting area, two closets, two windows with a view of Paycor Stadium and the Ohio River and Crabtree and Evelyn toiletries in the bathroom. Also, the bathroom door was notched at the bottom to let the steam out (first time I'd ever seen that. Breakfast buffet was excellent. Great location close to the Taft Theater. Highly recommend!