Hilton Garden Inn Colorado Springs Downtown - Colorado Springs, Colorado

Anthony Swietlik

Hotel was clean, and the room was decent. The auto closers on the room doors would shake the wall and we're crazy loud, but this is most hotels. The biggest issue I had was the breakfast. I checked in and gentleman told me about breakfast in the dining room. So the next day I go and give my room number, get a plate and enjoy my luke warm eggs. Then I get my bill at the end of trip, and was charged for breakfast every day. No one ever mentioned or posted any signage about having to pay $15/day for a mediocre breakfast. Spoke with the manager via text message and she was dismissive and said it was a miscommunication. More of a lack of communication then stopped responding to further messages. Overall decent hotel if you don't mind waiting 20 minutes for someone to show up to check you in and having overpriced cold eggs.

Edit: After speaking with the assistant manager they were able to remove the breakfast charge. That makes me think they care about their clients, bumping them up a few stars.

MendysMum

Beautiful room and delicious breakfast. We opted for the rate including breakfast, which gave us the full hot, cooked-to-order eggs, breakfast buffet. Bacon, 2 kinds of sausage, fresh fruit and the usual cereals/yogurts/waffles. As others have mentioned, this corner seems to attract loud traffic on weekend nights. We choose room 800 on far corner, but could still hear traffic. We parked in a city garage across street for $ 9 (city website said $5). This hotel is a good choice to walk to restaurants and concerts at Pikes Peak Center. Beautiful views from the rooms on Bijou St side.

Melody Klema

We hosted our wedding in Colorado Springs and used the Hilton Garden Inn for a room block. Sometimes it felt like the communication was not ideal but when it came to event time it all worked out. Most guests got a gift bag but some had to go back to the front desk to pick theirs up.
It was a stunning view, the food at the breakfast bar was one of the best for a hotel and I love that it had a pool and hot tub.
Thank for am amazing stay for me and my family.

Kevin Gotsch (Washington Dent Company)

Lady at front counter talked down to my wife and I from the moment we came to check in. Very rude.
When our friends got to the lobby she basically accused them of stealing water from her little shelf. They brought their own water. And it was ice cold dripping on the counter in front of her. The water she had was on a shelf room temperature. So sad that she’s aloud to run this hotel and treat paying customers like we are less than her and stealing from the hotel we just paid 300.00 to stay in for one night. I WILL NEVER SHADOW THE DOORS OF THIS PLACE AGAIN!!!
We have loyally stayed at Hilton hotels from coast to coast and have a Hilton honors credit card. I won’t condemn the entire company for her deliberate use of power in her position.
I will however urge you not to reward this location.
Also there was no hot water in the showers the morning after when we left but I was not as aggravated about that as it may not be as intentional as her deliberate attitude towards myself, my wife and my friends. NEVER AGAIN.

Diane W

I spent several nights here and really enjoyed my stay. The staff were all so friendly!! And I was grateful they included oat milk for the continental breakfast buffet.

Stephanie Meek

I am writing this at 1230 AM on a Friday night because loud noise (from surrounding businesses and what sounds like drag racing) are keeping me from being able to sleep, despite sleeping pills and ear plugs. When you are exhausted from travel and just want to sleep, that is the opposite of what you want to be greeted by at your hotel.

The room itself is fine, with some worn areas and our room has random painters tape on the window I cannot explain. When checking in on the app, you can select for parking and have it added to your mobile key, but the parking lot entrance gate has no way to activate that and you have to visit the front desk (which is only indicated by a sign in the lobby).

But my primary frustration is the location which is terrible for noise. If I could check out early without being charged my second night, I would do so, if only to be able to actually sleep. Will not stay here again when I return to Colorado Springs next month.

Caroline Malifaud

Not accessibility-friendly.
The accessible rooms are the ones with view on a wall or an AC unit, or both. Looks like they have two elevators, but only one is working, be ready to wait. The parking is not accessible - you'll have to roll your wheelchair up and down the car ramp.
Thankfully the staff was nice, but there's only so much they can do.

Seylon Wilson

Watch your receipt. Especially if you’re tax exempt. They will charge your card without taxes and turn around and charge your card for nothing but the taxes. Food is not good. If you have to stay here. Just go out and find a place to eat. Also, trash service. They lied about the tax exemption and did not explain anything until I called 4 times and had Hilton customer service call twice. *** Their response came after they tried to cover up the fact I was informed different on the taxes and the charged me with no explanation. Stand on business Mr. Valdez! Be honest. No one said you made the rules.