Hilton Houston Plaza/Medical Center - Houston, Texas

Kim Hammer

Update: I really wanted to like this place because first impression was great but service was not helpful and kept saying they'd speak to management but no resolution is being made. Now the water doesn't work/toilet isn't flushing. Will need to relocate - needed to call corporate despite paying $200+ per night. Would not recommend.

Edit: had to remove a star as AC stopped working in all rooms. Staff said nothing they could do, offered no money back/ way to make it right. Expected more when issues occur from a large corporate hotel chain and for the cost.

First impression: Our room was much nicer than we had anticipated. Very spacious, even has 1.5 baths! Very convenient location, lots of things like coffee, pharmacies are within walking distance.

Leeann Johnson

The hotel was projected very nicely on the listing and advertising platforms. However, for $170/night I should have access to an ice machine that is accessible from my floor. The table that was placed in the room was severely damaged and felt unstable as I was completing some outstanding things for work. The shower spout in the bathroom was dislodged from the wall and the cleaning was subpar. This property needs to focus on cosmetic concerns in the interior of the property and as well as the rooms. I will make other arrangements moving forward when I visit the area. This Hotel is a representation of the Hilton corporation and I can say I am very disappointed.

Shaheen

Buffet was terrible. $20, not very busy, male attendant was more worried about accusing people of not paying than the buffet. Out of fruit, French toast, hash browns, spoons, and Bacon was undercooked. Homewood’s complementary is far better than this and u don’t have a jerk walking around accusing guests of not paying.

Room was good for an old property.
Elevator is fast, but it looks like only one was working so there was a constant backup

Charleston Samuel

Disappointing to sum it all up. A/C is our room did not blow cold; had to run it on all night at 70 and it never actually got cool in the room and we ended up sleeping on top of the covers because of it (No joke, we could've stayed in a roach motel and had better A/C from a wall unit). Also, we were staying here for proximity to a loved one who is hospitalized in the medical center and found out they charge a higher rate for such - how ass backwards and slimy is that? Breakfast is NOT complimentary, it costs $20/person (LOL). They place a random $50 hold on your card (in addition to your nightly rate) that doesn't even go back to your card immediately - takes 2-5 business days which is pathetic. Also, be prepared to pay $20/day to park in their garage. Honestly the worst Hilton property I have ever stayed at and I do not recommend this location to anyone looking for a comfortable stay that isn't about nickels and dimes. Fire the management over this property, HOLY. I'll be having a conversation with their corporate office on how underwhelming this was.

mark brummel

We have stayed at this hotel before and it has slow elevators but great service. Rooms are nice and fairly up to date. Very close to MD Anderson and many restaurants.

Russell S

Great place to stay and great staff!!! More than 60 nights in the hotel for trips to Md Anderson Dr appointments. Everyone goes out of their way to make our stay great! They always remember us. Rooms clean and comfortable and gym is ok. Also a great pool!

Steven Griggs

Drove 3.5 hours to get here because my daughter had major surgery scheduled for the following morning. We arrived after check-in time started and still our room was not ready. They did provide us with another room, but things just got worse from there. The room was warm, the toilet ran all night, and it sounded like our neighbors were having a party next door. The rap music coming through the wall was so loud that we called the front desk. After the second time we called down, they turned the music up. The music was finally turned down after the third call, but remained where we could hear it through the wall until about 3 am. We had to wake up at 4:30am to get up and out for my daughter's surgery. While this was not a great experience by any means, the manager did reach out via phone later in the day while we were on the long drive back home following the surgery. She was apologetic and seemed genuinely concerned about our experience with the hotel. Her efforts went a long way to potentially keeping us as future guests of the hotel.

Dino Maldonado

Our stay was fantastic. Great Staff Great Food and the Patio was a nice place. The prices are reasonable, and we got an upgrade which was a nice touch. Claudette was very helpful and friendly checking us out. We will be coming back soon.