HOTEL PASEO, Autograph Collection - Palm Desert, California

Christine C

I needed to book this hotel for a group of nine people who are attending a local conference nearby. I had never visited there before, but thought that the location would be ideal. When we arrived, everyone in the group absolutely raved about the hotel. It was clean, beautiful bright, they had an excellent outdoor area with games of fire pit and a pool. The location was absolutely perfect for being able to walk to nearby shops and restaurants after our conference. We were also able to eat at the Larkspur Grill. That’s right on site. Several of the evenings were there they had live music and dancing and made for fun atmosphere. However, our room is extremely spacious, and very quiet. The bathroom Was gorgeous and the water pressure was some of the best I’ve ever had in a hotel. We absolutely will come back and agreed as a group that we no longer want to even attempt to stay at the conference hotel that we want to stay here next year again because of the great experience we had. I also want to give a huge shout out to the two young men who are decorating the lobby for the holidays. They worked all day and set up some of the most beautiful decorations that I’ve ever seen. They even matched some of the Christmas trees to the awesome artwork. That’s all around the hotel.

Christine Rubalcaba

Perfect spot for us to go and have a morning bloody Mary! Whether you’re staying there or not, they are very welcoming, the bar to the left of the lobby was very beautiful spacious and bright. Staff was very friendly and accommodating to what me and my friends were looking for that morning. We then headed out to the poolside bar for a drink as well. Ambience was very open. Music was great. All the bartenders are phenomenal! Definitely a must whether you want to stay or visit for some cocktails and fun.

Ashley Green

Centrally located, nice hotel bar/restaurant, gym looked nice and had complimentary headphones (think economy flight headset) but I appreciated the availability. Staff were kind and helpful, especially like the interior courtyard area with the fire pit tables and bar. Note that items from the coffee shop such as water were extremely pricey, think $10 bottles.

Jennifer S

We’re locals to the Coachella Valley and stayed here multiple times this summer when we came in to check on the remodel occurring at our home here. When researching nearby places to stay, we were so pleased to see Hotel Paseo is part of the Marriot family as both my husband and I have had accounts with Marriot Bonvoy for many years.||Bottom line, other than a prime location right of off famed El Paseo (the “Rodeo Drive” of the Coachella Valley) this hotel is a glorified Marriott Place. Actually I’d say the amenities are even less. I’m currently here in prime season on a Sunday night and the only restaurant on property is closed. The little mini-mart on property is also closed (at 7pm). So no food or bar service, no baggage service at check-in (they will lend you a cart to transport your own luggage and there is a valet to take your car as there is no self-serve parking), etc. I travel frequently and I’m fine with everything from the St Regis (which I was at last week) to a Marriott Place - this place should be categorized in the latter rather than the former but is priced more in the middle. Just be aware of this so you’re not disappointed .

Andrew Betts

Overall, a really nice property. Checking in was a breeze and I was greeted with enthusiasm and above average courtesy. Cool lobby area with a classic Cadillac adorning the entrance, inside.

Room was very clean, spacious, and well appointed (common for most Autograph "branded" hotels). All the other aspects were as expected, maybe even slightly above average.

One detractor, and not the fault or strict responsibility of the hotel management/operation, the bar.

Sat at the bar for dinner. Took a few minutes to get recognized as a new patron, but met with apologies for the delay. Food was very good (had the ahi tuna appetizer and the salmon), and the service was quick.

It was, however, extremely loud. There was a live band, and one local person who was exceptionally loud, and, on the whole, blatantly disrespectful to everyone within a few yards. That person eventually left, I witnessed some sidebar conversation from the managers about cutting off his alcohol and encouraging them to move on, but the whole experience was pretty awful (I'm pretty thick skinned, and this patron was way over the top with language and lack of respect for normal boundaries).

As expected with the region, the demographic and majority of the people in the bar/restaurant area are older, likely retired people, all there to enjoy the live music.

I will return to the hotel. With the exception of the dining experience, the hotel was quiet, clean, well appointed, and comfortable. I will find someplace else to dine, though.

Tim M

My husband and I LOVE the Hotel Paseo! From the moment we drove up to register until the day we left, every single person on the hotel staff could not have been friendlier or nicer. This is a luxury hotel that is not stuffy, is decorated with funky artwork, has a happening vibe, is extremely clean and comfortable, and is located in the heart of Palm Desert and El Paseo. We rented an electric vehicle and were surprised to find the valet plugged it in every night. He told us this was included in the destination fee, as was the cost of parking. The beds were exceedingly comfortable and the bath amenities were excellent. The housekeeping staff were wonderful. One day, the housekeeper did not take her tip (Always tip your housekeeper daily!!!) and when I went looking for her to accept it, she was so gracious that I think I have a new friend for life. We did not eat at the restaurant/bar, but it was a hopping place every night. ||Two minor things: the pool area could have been tidied up a bit after its heavy use, including skimming the pool. And when we stay here again (which we will for Pride in October/November), we will ask for a room on the top floor. The last two nights, the room above us has young kids stomping on the floor all day and night. A call to the front desk led to a staff member visit to their room and things were better for a while, but started up again later. Since it was the end of our stay, we didn't want to ask for another room. ||Again, we look forward to our next visit this Fall and can't recommend the Hotel Paseo highly enough.

Timothy H

Great Hotel in the Paseo Shopping area. All amenities were fantastic and there are a lot of things to do in the backyard.|The staff at this hotel went above and beyond to make sure that I had everything needed. Valerie at the front desk was exceptional!!

Kyle R

Unfriendly and unaccommodating. After prepaying for 2 nights and needing to leave early to get home to my sick child, the front desk manager (Devon) showed no compassion and would not refund my second night despite me offering to pay the full room rate that I had originally been discounted. I was really disappointed with the lack of empathy and unwillingness to help. I’ve never been treated like this or experienced anything like this at a hotel before. ||Moreover, the hotel design and accommodations are just cheap and poor quality. There is no apparent theme to the property and feels more like a bright, cheap 3-star motel than an Autograph Collection hotel. Overall, Hotel Paseo is well located and a clean, convenient place to rest your head but don’t get your hopes up if you’re looking for a nice, unique experience. I’d definitely sacrifice convenience to not stay here again.