The Inn at Celebration, Autograph Collection - Kissimmee, Florida

Mr_18th_letter

The service and location of the hotel isn’t the issue here, the rooms however… This is my first time staying here so I don’t know how it looked prior to the renovations. I think the aesthetic is fine and the rooms look nice. However, the functionality is horrible! The router blinks green throughout the night and lights up the room. The bathroom light automatically turns on and you’d think that’s great, but when you wake up at night to use the bathroom it’s blinding as all the lights turn on. Also, they automatically turn off when you are half way through showering because they no longer detect you. The beds… Wow are they uncomfortable!!! They are like a slab of concrete. I love staying at Signature collections, but this type of comfort is something unbecoming of that title. I was excited to have a close hotel when I visit my family a couple times a year, now I guess I’ll be looking elsewhere.

Paul S

I think it’s important to provide some context and balance as the hotel completes its renovations. Having arrived today, every aspect of the hotel is improved from the lobby, to the bar and importantly the rooms which are First Class. Yes we encountered some small teething problems but what would you expect! If you managed a major overhaul of your home you would expect some issues? So you should not be surprised if you encounter some issues in a major hotel refurbishment. The staff have been exemplary and couldn’t support us enough. Rather than complain, we should celebrate that the hotel is in a positive transition from good to GREAT. ||We are very excited at the prospect of spending Christ as here

Jayne W

My husband reserved a suite for us for the weekend. When we checked in they gave us a regular room. No big deal called them and was told oh we made a mistake come down and we’ll get you in the right room. Go down to the lobby and find out the suites not ready . Ok again not a problem was told they would call us when it’s ready. An hour goes by without a phone call, check in is at 4 it is now 4:45 so we decide to see if it was ready and guess what it was. Again maybe it was an oversight not worth getting upset about and head up to the suite. Everything seems good so we go to dinner and when we come back that’s when things get horrible. The toilet started to overflow so we call downstairs and Glenda tells us she will have maintenance come up. 45 minutes later and no one shows. I go down and ask about it and Glenda said she forgot! I could not believe it! So she tells me she’ll let them know now. 30 minutes later maintenance shows up try’s to fix it but says it’s a plumbing problem that can’t be fixed and leaves. I go downstairs. Tell Glenda we are leaving. I am not staying in a room that doesn’t have a working toilet . She tells me that She’ll still have to charge me because I checked in. I told her you cannot have a hotel room without a working toilet. She proceeds to tell me not to argue with her . I informed her we are leaving. I will dispute the charge with my credit card Company. I started talking to a lady who was in line behind me and she was there to make a complaint about getting the wrong room. Also, I informed her to be careful with the toilets because they will put you in a room with a toilet that overflows and not give your money back after that Glenda decided to call the manager and canceled my reservation. I try to give them the benefit of the doubt after reading these other reviews about the same interactions and experiences and believe me they are true. Save yourself the aggravation and go somewhere else!

Angel Serrano

My stay at the Inn at Celebration was a nightmare from the start. The road to the hotel was closed due to a festival, and when I called for directions, the staff had no idea how to help. I finally made it to the hotel only to find a fresh urine spot all over the toilet seat and floor in my room—absolutely disgusting.

To add insult to injury, there was no hand soap and the shower gel was completely empty. I called the front desk to ask for soap and body wash, and was told that housekeeping had left for the day and that I'd have to wait until the morning.

The next morning, I still didn’t receive any soap or body wash. It took me a total of FOUR calls before I finally got someone to address the issue. This place is clearly not up to standard when it comes to cleanliness and customer service. I will not be returning and cannot recommend this hotel to anyone. Save your money and find a better place to stay!

J M

The staff here is fantastic, and Steven Joseph was excellent. I've been staying here off and on for about nine years, and I recently stayed in one of the renovated rooms. This is the reason for the low rating, and whoever the designer is for the new rooms, and whomever approved the design, should be fired immediately.

The rooms look nice but the noise the ceiling fan makes when you turn it on or adjust it, is like a smoke detector going off in the middle of the night. It's also hard to see the buttons. The router in the rooms is so bright and flashed so often, it distracts from sleep. The bathroom lights come on when you walk in which you might think is nice, but at 2 AM, every single light in the bathroom comes on and it's so bright it shocks you into being completely awake. If that weren't bad enough, the timer shuts the light off half way through a shower, so you have to wave a towel at it to get the lights back on. In the shower there are no racks for any hygiene items, no place for women to rest their legs, or anything...but at least you'll be in the dark so you won't notice. IF that weren't bad enough, the toilet seats are loose and so thin they remind you of a trailer park. Mine broke when I sat on it. There also used to be 2 free waters in the room, but now there are only $6 dollar waters, and I'm a platinum elite.

My company would be reserving about 200 nights a year here, but I can't see utilizing this hotel until they figure out how to fix all of these issues. To management, what were you thinking....seriously.

Brad Boles

Kinda small but. We ordered coffee and sat on the lake deck. It was 9am. We had a breakfast reservation at 10. 2 parties we’re seated 6 feet from us. Servers walked by us with a coffee pot 4 times and never offered to refill. We had to request more coffee

Zachary Benito

Our two-night stay at the Celebration Hotel was an absolute nightmare. The property is undergoing renovations, but we received no prior warning that this meant walking into a filthy, unprepared room. There was water on the floor, the tub was dirty, and the entire room reeked of paint. It was barely livable.
The disaster escalated halfway through our stay when, at 11 PM, the toilet broke. They tried to remedy this by moving us to two comped rooms, but one of those had—surprise!—another broken toilet. The lack of care and preparation was staggering.
To make matters worse, the manager, Seilly Pacheco, was the most unprofessional and disrespectful hotel employee I’ve ever encountered. She outright accused us of trying to scam the hotel, saying, “I expected you would try to do this.” Excuse me? We didn’t ask for broken toilets or a filthy room! Her dismissive attitude and baseless accusations made an already terrible experience infuriating. She should not be managing a hotel—or anything, for that matter. We were eventually comped one night, but only after and exhausting fight. Honestly, we should have been comped the entire stay. This was nowhere near acceptable, and the management’s reluctance to take responsibility was appalling. This hotel used to be a beloved destination for our family under the previous ownership, but Vision Hospitality Group has destroyed its reputation. Their inability to run a hotel is only matched by their horrible customer service. Marriott should be ashamed to have their name tied to this mess. Do yourself a favor and stay anywhere else.

Billy Zorn

This used to be such an amazing hotel with character. The staff used to have pride and were very helpful and friendly. Now it’s a 2 star at best. They are renovating it and everything has gone downhill! The staff couldn’t care less if you are there or not. The new renovations are horrible, very generic, no character. My family and I used to love staying here but never again!