The Ritz-Carlton, Fort Lauderdale - Fort Lauderdale, Florida

Lainie Elizabet... M

We had a lovely experience at the Ritz Carlton. The rooms were clean and the service was top tier. The service at the beach was amazing as well. Samantha was very kind and offered us cold water and sunscreen. David and Ryan assisted me with towels and they were very kind as well. Overall, my experience was great and I recommend for the family!

Ana M

From the moment we arrived until the moment we left we had a great experience. Jacob at the front desk was so friendly, helpful and accommodating, great sense of humor as well. Location was great, the room was beautiful and clean, the food was excellent. Everyone we interacted with was friendly and professional. Had a great conversation with the waiter at the restaurant (can’t remember his name). Ruben at the beach was super helpful as well. The bartender at the pool was also great. |Overall it was a great gateway and would love to stay there again.

Campos Investigations

I've stayed here on a few occasions. It is a wonderful property directly across from the beach. Each time I've stayed was better than the last. From the moment you walk in, it's like stepping into another world. Certainly one of the best hotels on the beach and a night/day difference from others down the block. I've stayed in hotels a little bit south and they just are too chaotic. This property is peaceful. The view of the ocean is stunning. The employees were all attentive and friendly. Hands down, great rooms and bedding, amenities, and first class service.

Lyric Loglisci

My husband and I stopped by for a quick bite at Burdock’s which was very good but the man at the valet was great. We told him we were in a hurry and he parked our car at the most ideal location and quickly got it for us the second we walked out the door. He ran to open the door for me and ran to get us waters on our way out. This man deserves a raise. Above and beyond service!

Ron

They classify this as a five-star hotel So this review is written to answer the claim of that standard, I'm sorry but it is not 5 star. Let me start out by giving compliments where they are due, the staff was tremendous. They were courteous attentive and did a fantastic job all around. The rooms are second rate, including the suites. Worthy of four star at best. The hotel is in need of a makeover. Beyond that, the robes are the same quality you would get at a Holiday inn and do not even reach your knees and are made of terrible material. No slippers in the room (a basic for a five-star hotel), very low quality soap and shower products and very low quality hair dryer. At a five star resort you expect certain things and the quality of their products does not live up to the name Ritz. Spa was enjoyable however very small (men's side one toilet). Quality of spa services was good. Location is good and right on a beautiful beach.

When in a five star resort that is this expensive I expect nice robes, slippers, high quality room, high quality bed sheets and blanket, high quality shower and bath products and this property is lacking all of the above I'm sorry to say.

April Rhodes

I brought my daughter to Fort Lauderdale for the Taylor Swift concert. We did not stay at the Ritz but I booked us a spa day for the day after the concert. I have gotten a massage here before and it was a good experience. This time was less than satisfactory. Our massage therapist were great, but the spa front desk person was ambivalent at best about our arrival and experience. For the amount of money I paid for two massages ($800), I think the Ritz should allow access to the pool for the day. We were allowed to sit at the bar at the pool but were told we could not get lunch at the lounge chairs unless we were guests. The pool was practically empty and it did not make sense that we could not enjoy the sunshine At most spa resorts, spa guests are afforded access to the full amenities for the day. We would have spent considerable money on drinks and food had we not been relegated to second tier status. I am a long time Marriott loyalist and this was very disappointing. Especially taking my daughter on her birthday trip.

Heather Drake

The best day of our girls trip was spent at The Ritz-Carlton pool! Christina Latina took care of our every need and surprised us with a gluten free chocolate cake for my birthday. The perfect balance between peaceful and elegant.

Matt I. Eflanli

I recently had the pleasure of being assisted by Cheryl at the front desk during my stay at the Ritz Carlton, and her service was nothing short of five-star. From the moment I arrived, Cheryl was incredibly warm, welcoming, and attentive. She handled every detail of my stay with professionalism and care, ensuring that my experience was seamless and enjoyable.

Cheryl’s dedication to excellence truly stood out. She went above and beyond to accommodate all of my needs, addressing every question and request with a smile. Her knowledge of the hotel and surrounding area was impressive, and she provided excellent recommendations that made my visit even more special.

It's clear that Cheryl takes great pride in her work, and her commitment to providing top-notch service reflects the high standards of the Ritz Carlton. I would highly recommend her to anyone looking for exceptional hospitality. Thank you, Cheryl, for making my stay unforgettable!